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Refund & Cancellation Policy

Cancellation by the Customer

  • For any online paid appointments, where services were not availed at the appointed time despite invoices being generated against such online appointment booking, you should cancel such invoice to claim a refund at the respective hospital counter physically.
  • For any online paid booking for Preventive Health Checks(PHP) where the service is not availed on the date of appointment, such online PHP booking should be canceled to claim a refund through the call center.

Cancellation by BR 

  • Occasionally, OPDs or appointments are canceled or postponed by the Doctor/BR. Should this occur, we will attempt to contact you and refund the amount as per the policy of the BR. You may book a new appointment at your convenience or visit our website


  • Upon receipt of a valid cancellation of the appointment and/or PHP, as stated above, we will refund the money the way the payment was received. If the payment was made by Credit/ Debit Card or Net-Banking, we will refund through the Credit/Debit Card or Net-Banking account. Typically refunds are processed in 3 working days. Please note that we shall not be responsible for any delays in credit to the Cardholder's credit card account/ accountholder’s bank account as that is managed by the Cardholder's issuing bank.
  • You will be provided with a refund reference number for further communication with your bank.
  • No refunds/cancellation requests shall be entertained in case of payment against bills / Services received.
  • Under no circumstances, cash will be refunded against any cancellation.

Cancellation through mail or call center is allowed for all the bookings until the time of appointment or Invoice generation whichever is earlier.