Last updated: 1 June 2026

B.R. Healthcare (“BR Healthcare”, “the Hospital”, “we”, “us” or “our”) is committed to protecting the privacy of everyone who visits our website at https://brhealthcare.in (the “Website”) or interacts with us through it. This Privacy Policy explains what information we collect, how we use and protect it, and the choices and rights available to you.

This Policy is published in accordance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 together with the Digital Personal Data Protection Rules, 2025, as applicable.

By using this Website or submitting your information through it, you consent to the practices described in this Policy. If you do not agree, please do not use the Website or share your information with us.

1. Who we are

This Website is operated by B.R. Healthcare, a healthcare provider located at [Full Postal Address, City, State, PIN]. For any privacy-related questions or requests, please use the contact details in the “Grievance Officer & Contact” section at the end of this Policy.

2. Information we collect

(a) Information you provide to us

We collect personal information that you voluntarily submit through forms and other interactions on the Website, including:

• Enquiry, contact and consultation forms (including the enquiry forms on our service and speciality pages and the “request a call back” option): your name, email address, phone number, and the contents of your message.
• Appointment or consultation requests: the details you choose to share about your health concern, the speciality or service you are interested in, and your preferred contact details.
• Career applications: your name, contact details, the position applied for, your resume/CV and any qualifications or information contained in it.

(b) Information collected automatically

When you visit the Website, certain information is collected automatically through cookies and similar technologies, including your IP address, browser type, device information, the pages you view, referring pages, and the date and time of your visit. This helps us operate the Website, keep it secure, and understand how it is used.

3. How we use your information

We use the information we collect for the following purposes:

• To respond to your enquiries, call-back requests and consultation requests;
• To schedule, confirm and manage appointments and provide the services you ask about;
• To process and evaluate job applications;
• To operate, maintain, secure and improve the Website and our services;
• To send you information you have requested, and service-related communications;
• To detect, prevent and address fraud, spam, security issues and technical problems;
• To comply with applicable laws, regulations and lawful requests from authorities.

We process your personal data on the basis of the consent you provide when you submit it, and, where applicable, for the legitimate purposes described above and to meet our legal obligations.

4. Cookies and tracking technologies

The Website uses cookies and similar technologies to function correctly and to improve your experience. These include:

• Essential cookies — required for core functionality and security (for example, maintaining a secure session in restricted areas).
• Analytics cookies — to understand how visitors use the Website so we can improve it.

Most browsers let you refuse or delete cookies through their settings. Disabling some cookies may affect how parts of the Website work.

5. Third-party services

We use a limited number of trusted third-party services to operate the Website. These providers may process certain information on our behalf or under their own privacy policies:

• Google reCAPTCHA — used on our forms to protect against spam and abuse. Your use of reCAPTCHA is subject to Google’s Privacy Policy and Terms of Service.
• Website hosting and email — our hosting provider stores the Website and its data, and we use email services to receive and respond to your enquiries.
• Analytics — where enabled, analytics services help us measure and improve Website performance.

We do not sell your personal information, and we do not share it with third parties for their own marketing purposes.

6. How we share and disclose information

We may share your information only in the following circumstances:

• Within the Hospital — with doctors, departments and staff who need it to respond to your enquiry or provide the service you requested;
• With service providers — who perform services for us (such as hosting, email and IT support) under appropriate confidentiality obligations;
• For legal reasons — where required by law, regulation, legal process, or a lawful request by a public authority, or to protect the rights, safety and property of the Hospital, our patients or others.

7. Data security

We maintain reasonable security practices and procedures designed to protect your information against unauthorised access, disclosure, alteration or destruction. These include measures such as secure (HTTPS) transmission, restricted access to personal data, and protected storage of credentials. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to respond to your enquiry, provide services, evaluate job applications, and meet legal, accounting or reporting requirements. When information is no longer required, we take reasonable steps to delete or anonymise it.

9. Your rights

Subject to applicable law, you have the right to:

• Access the personal data we hold about you and obtain a summary of how it is processed;
• Request correction or updating of inaccurate or incomplete information;
• Request erasure of your personal data, where it is no longer required;
• Withdraw consent you have previously given (this will not affect processing already carried out);
• Nominate another individual to exercise your rights in the event of death or incapacity;
• Raise a grievance about how your information is handled.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before acting on your request.

10. Children’s privacy

The Website is intended for use by adults. We do not knowingly collect personal data from children except in the context of a parent or guardian seeking care or information on their behalf. Where information relating to a child is provided, we rely on the consent of the parent or lawful guardian. If you believe a child has provided us information without such consent, please contact us and we will take appropriate steps to delete it.

11. Medical disclaimer

The content on this Website, including information about specialities, services and health topics, is provided for general informational purposes only and is not a substitute for professional medical advice, diagnosis or treatment. Submitting an enquiry or consultation request through the Website does not, by itself, create a doctor–patient relationship. Always seek the advice of a qualified healthcare professional with any questions you may have regarding a medical condition, and in an emergency contact your nearest hospital or emergency services immediately.

12. Links to other websites

The Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policy of any website you visit.

13. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. The revised version will be posted on this page with an updated “Last updated” date. We encourage you to review this Policy periodically.

14. Grievance Officer & Contact

If you have any questions, concerns or complaints about this Privacy Policy or the handling of your personal data, you may contact:

We will acknowledge and address your grievance within the timelines required under applicable law.